Leads
A lead is someone who wants internet but isn’t a customer yet. The Leads screen is your sales pipeline: capture every enquiry, work it, and turn it into a paying client — and see on the map where demand is building.
Capturing a lead
Add a lead with their name, phone and where they are. Drop a pin on their location (or use their coordinates) so they appear on the map. Record where the lead came from — a walk-in, a referral, a call — so you learn which channels actually convert.
Working the pipeline
Each lead has a status you move through as you work it:
- New — just came in.
- Contacted — you’ve reached out.
- Converted — signed up; they’re a customer now.
- Lost — didn’t go ahead.
Only the live pipeline (new and contacted) shows as demand — converted and lost leads drop off the “where to expand” view, because a converted lead is a customer now and a lost one isn’t demand.
Demand on the map
Turn on the Leads layer on the map, and the Heatmap, to see open leads as a density cloud. A bright cluster is a street or estate asking for internet — exactly where a new tower or fibre run pays off fastest. Your sales pipeline becomes a build plan.
Turning a lead into a customer
When a lead signs up, convert them into a client and carry their details straight over — no re-typing. From there they’re billed like any other customer.
Who can see leads
Leads are visible to the roles that sell and support. Technicians can see leads read-only — useful in the field, without letting the pipeline be edited from a phone.